Our Terms and Conditions

These Terms and Conditions govern your use of Maxispin Casino at maxispin-casino.co.uk. We have written them in plain language so that your rights and our obligations are clear before you register, deposit or claim any promotion. Please read them carefully.

Accepting Our Terms

By creating an account, logging in or placing a single wager on our platform, you confirm that you have read, understood and accepted these Terms and Conditions in full. The agreement takes effect the moment your registration is completed and remains in force for as long as your account stays open. If you do not agree with any part of these terms, you must not open an account or use our services in any way.

By ticking the acceptance box during registration, you enter a binding legal agreement with us.
The version displayed on this page at the time of your visit is the version that applies to your play.
Continuing to use our platform after we publish an update means you accept the revised terms.

Who May Register and Play

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, to open an account with us. We operate under licence ALSI-122405031-FI2 issued by the Anjouan Gaming Authority, and we apply strict identity checks to keep our platform free of underage and unauthorised play.

One account per person, per household, per IP address and per payment method. Duplicate accounts may be closed and balances forfeited.
Residents of the United States, the Netherlands, France, Belgium, Spain, Portugal, Greece, Iran, Iraq and North Korea may not register or play.
You must provide accurate personal details and keep them up to date at all times.
We may request a passport or ID, proof of address no older than three months, and payment method verification at any point. Verification can take up to 48 hours.
It is your responsibility to ensure that online gambling is legal in your place of residence.

Deposits, Withdrawals and Verification

We accept Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, MiFinity, Jeton, Bank Transfer and several cryptocurrencies including Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. The minimum deposit and minimum withdrawal are both 20, and withdrawals are processed within 24 to 48 hours after verification. We do not charge fees on deposits or withdrawals.

Withdrawal limits apply per day and per month; figures are stated in the cashier at the time of each request.
Before your first withdrawal, we must complete KYC verification: identity document, proof of address and payment method confirmation.
Funds must be wagered at least once before withdrawal unless we state otherwise in writing.
If an account stays dormant for twelve consecutive months, we may apply an administrative review and ask you to reconfirm your identity before any balance is returned.

Bonus and Promotion Rules

All bonuses, free spins, cashback offers and tournament prizes we run come with specific rules published alongside each promotion. The general conditions below apply to every offer unless a promotion states an explicit exception. Bonus funds are not withdrawable cash; they convert to real money only once the stated wagering requirements are met in full.

Wagering requirements must be completed within the validity period stated in each promotion, after which the bonus and any derived winnings expire.
While a bonus is active, you must not exceed the maximum permitted bet per spin or round. Exceeding it can void the bonus and any winnings.
Some games may be excluded from bonus wagering or contribute at a reduced rate; the contribution table is shown in each promotion's terms.
Only one active bonus per account at a time, and only one welcome package per person, household or payment method.
If we determine that a promotion has been used outside its intended purpose, we may cancel the bonus, reverse winnings and close the account.

Conduct We Do Not Permit

Fair play is the foundation of our platform, and we take action whenever that foundation is attacked. The following conduct breaches this agreement and may result in immediate account closure, forfeiture of balances and permanent exclusion from our services.

Fraud, chargebacks and reversed deposits, or providing false information during registration or verification.
Multi-accounting and any attempt to claim the same promotion more than once.
Bonus abuse, including low-risk wagering patterns designed purely to clear wagering requirements.
Collusion, exploitation of software errors or use of automated tools, bots or third-party software to gain an advantage.
Use of VPNs, proxies or other tools to disguise your true location and access our platform from a restricted country.

Setting Limits and Self Exclusion

We are committed to safer gambling, and we give you the tools to stay in control of your play. You can set daily, weekly and monthly deposit limits, loss limits and session reminders at any time from your account settings, and we will apply a reduction immediately.

You may request a cool-off period or full self-exclusion by contacting our support team; we will action it without undue delay.
During self-exclusion, we will close your account and take reasonable steps to prevent new accounts from being opened by you.
We provide links to GamCare, BeGambleAware and GAMSTOP for independent support and national self-exclusion.
If we notice patterns that suggest gambling-related harm, we may contact you with information on limits and support, and in serious cases we may restrict your account.

Closing Accounts and Raising Complaints

You may close your account at any time by contacting our support team, available 24 hours a day via live chat or at [email protected]. We will return any withdrawable balance to your verified payment method before closure. We may also close or suspend an account ourselves if these terms are breached or if we are legally required to do so.

Complaints should first be raised with our support team; we aim to acknowledge them within 24 hours and resolve them promptly.
If you are not satisfied with the outcome, you may escalate the matter to our management and, where applicable, to the Anjouan Gaming Authority.
This agreement is governed by the laws applicable to our licence, and disputes fall under the jurisdiction defined therein.

How We Update These Terms

We review these Terms and Conditions regularly and update them when the law, our licence conditions or our services change. The current version is always published on this page with its effective date, and material changes are announced in advance through your registered email or an on-site notice. We recommend checking this page periodically so you stay informed of the rules that apply to your account.

Changes take effect on the date stated in the notice.
Continued play after that date constitutes acceptance of the updated terms.
If a change materially reduces your rights, you may close your account before the effective date and withdraw your balance under the previous terms.

Frequently asked questions

How old do I have to be to play at Maxispin Casino?

You must be at least 18 years old, or the higher legal gambling age of your jurisdiction, and you must not be resident in one of our restricted countries.

Can I open more than one account?

No. We permit one account per person, household, IP address and payment method. Duplicate accounts may be closed and balances forfeited.

When do I need to complete KYC verification?

Verification is required before your first withdrawal. We may ask for your passport or ID, a proof of address up to three months old and payment method confirmation, and processing takes up to 48 hours.

What happens if I breach the bonus rules?

Breaching wagering or maximum bet rules, or abusing a promotion, can void the bonus, reverse any derived winnings and lead to account closure.

How will I know if the terms change?

We publish the current version on this page and notify you of material changes by email or on-site notice before they take effect.