Talk to the Maxispin Casino team
Our support desk works 24 hours a day, every day of the year. Below you will find every way to reach us, what we can sort out for you, and the two-minute checks that make your first message the only one we need.
Every way to reach us
Channels, hours and response windows
We keep two support channels open, and both run 24/7. Pick whichever suits the moment; the same agents answer on both, so there is no quality difference between them.
Live chat is the fastest route. Open it from the speech bubble pinned in the bottom-right corner of any page on maxispin-casino.co.uk, whether you are on desktop or the mobile site. Median first reply is under two minutes, and most account questions are resolved inside a single session.
| Channel | Where to find it | Hours | Typical first reply |
|---|---|---|---|
| Live chat | Speech bubble, bottom-right of every page | 24/7 | Under 2 minutes |
| [email protected] | 24/7 | Within 24 hours, usually 4-6 |
How to write an email we can act on
Email suits anything that needs an audit trail: disputed transactions, bonus wagering queries, formal complaints. Send it from the address registered on your Maxispin Casino account, put your username in the subject line, and attach any screenshots that show the issue. One clear email beats five short ones, and it lets us attach the full history to a single ticket.
We do not run a phone line, so if a caller offers you Maxispin support by telephone, that is not us. Treat it as a scam and report it to [email protected] straight away.
What our team can fix
Day-to-day requests
Our agents handle the full range of account, payment and gameplay questions. If something needs a specialist, for example a payment-provider trace, the ticket is escalated internally and you keep the same reference number throughout.
- Account access: log-in problems, password resets, changing registered email or phone details.
- KYC verification: which documents to send, where to upload them, and status updates on checks that take up to 48 hours.
- Deposits and withdrawals: missing deposits, pending payouts, the £4,500 daily and £18,000 monthly withdrawal caps, and the 24-48 hour processing window.
- Bonuses: activating the welcome package with the code MAXI100, wagering at 45x, Friday reload terms, weekly 10% cashback and free spin drops.
- Technical faults: a game that will not load, a frozen round, or an error message on the mobile site.
- Responsible gambling: setting deposit or loss limits, session reminders, cool-off periods and self-exclusion, plus referral to GamCare, BeGambleAware and GAMSTOP.
If your issue needs a specialist
Game-round disputes go to the provider for a log check, which normally takes one to three working days. Payment traces with a bank or card scheme can take longer, up to ten business days in rare cases, and we will tell you that timeline upfront rather than leave you chasing. Whatever the route, we update you by email at each step until the ticket is closed.
Check these before you write
Two-minute checks that save a round trip
Half of the tickets we receive are answered by information already sitting in your account. Before you open the chat, run through this short list; if the answer is there, you are done in seconds rather than minutes.
- Read the FAQ page linked in the site footer: bonus terms, wagering rules and document requirements are all covered there.
- Open your profile and check KYC status: if documents show as under review, the 48-hour clock is still running and nothing is stuck.
- Look at Transaction History in your account wallet: pending withdrawals appear there with their status and the exact timestamp.
- Check the Promotions page: if a bonus did not credit, confirm you entered MAXI100 at deposit and met the £20 minimum.
- Refresh the page and clear your browser cache before reporting a game fault, as most load errors clear on a second attempt.
Details to have ready
When you do contact us, have three things to hand: your username, the date and time of the event, and any transaction or bonus reference from your history. With those, an agent can pull the full record on the first reply. Without them, we will usually need one extra message to identify the account, which adds a few minutes to a chat and a day to an email thread.
Maxispin Casino company information
Operator and licence
Maxispin Casino is operated by Maxi Entertainment N.V., licensed by the Anjouan Gaming Authority under licence number ALSI-122405031-FI2. For formal correspondence, write to us by email at [email protected] with the subject line marked Formal Correspondence, and we will provide the registered office address for postal mail along with a case reference. Formal complaints follow the same channel; we acknowledge them within 24 hours and aim to resolve them within ten business days.
Nothing on this page limits your right to contact the licensing authority directly or the UK-facing support organisations we list in our responsible gambling section.
Press and partnership enquiries
Business, media and affiliates
Media outlets, affiliates and prospective game studios should not use the player support desk. Send partnership enquiries to [email protected] with the subject line Partnerships, and they are routed to our commercial team, who reply within two business days. Include your platform or publication name, audience figures and the format you have in mind so the first reply can be a substantive one. Player emails sent to that subject line are simply redirected to support, so nothing gets lost either way.
Frequently asked questions
Is Maxispin Casino support available at weekends?
Yes. Live chat and email both run 24/7, including weekends and public holidays, with the same agents and the same response windows.
How long does an email reply take?
We answer every email within 24 hours, and most arrive within 4 to 6 hours. Send it from your registered address and include your username to speed things up.
Can I phone Maxispin Casino support?
No, we do not operate a phone line. Anyone calling you claiming to be Maxispin support is not us; report it to [email protected].
Who should I contact about a partnership or press request?
Email [email protected] with the subject line Partnerships. Our commercial team replies within two business days.
What should I do if my withdrawal is late?
Check Transaction History first: withdrawals take 24 to 48 hours to process, and KYC checks can add up to 48 hours on your first payout. If the stated window has passed, open live chat with your transaction reference and we will trace it.