Our Privacy Policy
This policy explains what personal data we collect when you play at Maxispin Casino, why we process it, who we share it with and the rights you hold over it.
What data we collect
We collect only the data needed to run your account, verify your identity and meet our legal obligations. Since we launched in 2023, our practice has been to keep collection to the minimum required for each purpose.
- Identity data: your name, date of birth, email address, phone number and residential address.
- Verification documents: passport or ID copy, proof of address (up to 3 months old) and payment method verification.
- Transaction data: deposits, withdrawals, bonuses claimed and game outcomes.
- Technical data: device type, operating system, browser, IP address and session logs.
- Gameplay behaviour: games played, stakes, session times and win or loss history.
- Marketing preferences: which channels you consented to and how you interacted with our messages.
How we use your data
Every processing activity we carry out has a defined purpose, and we never use your data for anything outside those purposes without telling you first.
- Creating and managing your account, including login and security.
- KYC verification before your first withdrawal, processed within 48 hours.
- Processing deposits and withdrawals through Visa Debit, Trustly, Skrill, Neteller, crypto and other listed methods.
- Fraud prevention, bonus abuse detection and anti-money laundering checks.
- Responsible gambling monitoring and enforcement of deposit or loss limits you set.
- Marketing messages, but only with your consent, which you may withdraw at any time.
- Meeting legal, licensing and regulatory obligations.
Our legal bases
Contract: we process your data to open your account, provide games and pay out winnings. Without this data we cannot offer you the service you signed up for.
Legal obligation: our Anjouan licence (ALSI-122405031-FI2) requires us to verify identities, monitor transactions and keep records, so we process certain data because the law obliges us to.
Legitimate interest: we rely on this basis for fraud prevention, security monitoring and improving our site, always balanced against your rights and expectations of privacy.
Consent: marketing emails, SMS and promotional free spins offers are sent only when you have opted in. You can withdraw consent at any time without affecting your account.
How long we keep data
We retain each category of data only as long as the law or the purpose requires. After that, we delete or anonymise it.
| Data category | Retention period |
|---|---|
| Transaction and account records | Minimum 5 years after account closure, as required by AML regulations |
| KYC verification documents | 5 years after the relationship ends |
| Marketing preferences | Until you withdraw consent or unsubscribe |
| Technical and log data | Up to 12 months for security purposes |
| Gameplay history | 5 years, linked to regulatory record keeping |
Who we share data with
We never sell your personal data. We share it only with partners who need it to deliver our service, and each one is bound by a data processing agreement.
- Payment processors handling your deposits and withdrawals.
- KYC and AML verification providers that check your documents.
- Game providers whose titles you play, receiving only your player identifier.
- Regulators and licensing authorities, when legally requested.
- Analytics and IT service providers supporting site performance and security.
Your rights over data
You control your data. Send any request to [email protected] and we respond within one month, as the law requires.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete details.
- Erasure: ask us to delete data we hold without a legal reason to keep.
- Portability: receive your data in a machine readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing messages at any time.
- Complain: raise a complaint with the relevant data protection authority.
Cookies and tracking
We use cookies to keep you logged in, remember your preferences and measure site performance. Essential cookies run by default; analytics and marketing cookies only load after you accept them in the banner. You can change your cookie choices at any time, and our dedicated cookies page lists every category and provider in detail.
How we protect your data
All traffic to and from Maxispin Casino is encrypted with TLS, and your verification documents are stored on access restricted systems. Only staff who need the data for their job can reach it, and every access is logged.
If a data breach ever affects your rights, we notify the relevant supervisory authority within 72 hours and inform you directly where the law requires it.
Contact our data protection officer
Questions about this policy or your data can go to our data protection officer at [email protected], or to our support team via live chat, available 24/7. We review this policy whenever our practices change, and the latest version is always published on this page.
Frequently asked questions
How long do you keep my KYC documents?
We keep verification documents for 5 years after the relationship ends, as anti-money laundering regulations require.
Can I stop your marketing emails?
Yes. Withdraw consent through your account settings or any unsubscribe link, and we stop sending marketing immediately.
Do you sell my personal data?
No. We share data only with payment processors, verification providers, regulators and service partners who need it to deliver our service.
How do I request a copy of my data?
Email [email protected] with an access request. We respond with a copy of your data within one month.